Shipping policy

 

Welcome to Uncle Dookie's! We are dedicated to providing you with high-quality ostomy bag covers and ensuring a smooth shipping experience. This Shipping Policy outlines our procedures, shipping options, and delivery expectations. By making a purchase from our website, you agree to the terms of this policy.

Shipping Options and Rates
We offer a range of shipping options to meet your needs. Shipping rates and delivery times vary based on the shipping method selected and your location.

Domestic Shipping (within the United States)
Domestic Shipping (within the United States)
Handling Time: 2 Business Days
Transit time: 1-5  business days.
Cut off time 4pm Monday: Friday 
Carrier: USPS first class
Free shipping 
Packing Tracking - Tracking will be available in order confirmation e mail and account dashboard
Note:
Delivery times are estimates and may be affected by factors such as customs processing and carrier delays.
Additional fees may apply for remote or hard-to-reach locations.
Order Processing Time
Processing Time: Orders are processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed the next business day.
Confirmation: You will receive an email confirmation once your order has been shipped, including tracking information.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website. If you do not receive tracking information, please contact our customer service team for assistance.

Shipping Restrictions
P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or APO/FPO addresses.
Product Restrictions: Some products may have shipping restrictions due to size, weight, or international regulations. These restrictions will be noted on the product page.
Delivery Issues
Lost or Stolen Packages
Responsibility: Uncle Dookie's is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.
Damaged Packages
Reporting Damage: If your package arrives damaged, contact our customer service team within 48 hours of delivery. Provide photos of the damaged packaging and items, and we will work with you to resolve the issue..
Changes to Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through email or other communication methods.

Contact Us
If you have any questions or need assistance with shipping, please contact our customer service team at:

Uncle Dookie's
Email: uncledookies@gmail.com
Phone: (863) 397-8019  

Thank you for choosing Uncle Dookie's! We appreciate your business and are committed to providing you with excellent service.